Recharge failed
Dear user, which recharge / delivery method are you using? Please send us a screenshot or screen recording of the failed recharge. This will help us understand the problem and reso...
Recharge, Withdrawal & Balance
Recharge failures, withdrawals, charm points, diamonds, and balance issues.
Official recharge link
Dear user, here is the official recharge link. You can open it in your browser to recharge. Thank you for using and supporting Wahoo: https://recharge.waho.live/
Entered the wrong Payoneer account for withdrawal
Dear user, when withdrawing to Payoneer, you need to provide a valid email address because Payoneer accounts are usually linked to email addresses rather than a string of digits. W...
Country does not match the recharge page
Dear user, this issue is not a technical fault on our side and is outside our control. It is related to the Google system. We apologize for the inconvenience. Please check your Goo...
Total cumulative recharge on the platform
Dear user, we are sorry that we cannot display your total recharge amount. However, we can show your recharge / shipping details for last month and this month. Would you like to vi...
How to level up an account
Dear user, you can level up your account in several ways, such as recharging, activating your account, giving gifts, or receiving gifts. We hope you enjoy your experience here, and...
How to withdraw
Dear user, if you meet the withdrawal requirements, the withdrawal entry will appear automatically. The requirements are: live for 10 hours and reach 280,000 charm points. The mini...
Withdrawal arrival time
Dear user, withdrawals usually arrive within 2 to 4 business days. Thank you for your patience and for using Wahoo. If you withdraw through Payoneer, it may take up to 7 days.
Charm points are frozen
If another user recharges diamonds through a refundable channel such as Google or Visa and then sends those diamonds to you as gifts, the charm points generated from those gifts ma...
More than 14 days have passed
Dear user, charm points are released gradually according to the user's recharge time and order type. They are not all released at once.
Hosts cannot transfer diamonds to resellers
Dear user, Wahoo does not allow hosts to transfer diamonds to secondary recharge agents because of the risks involved. Thank you for your support and understanding.
How do I request to leave the agency inside the app?
Dear user, you can submit your request to leave the agency by following the steps shown in the image we sent you.